Accessibility

We do our best to make sure that all our visitors are able to enjoy their visit to Orleton Rise Holiday Home Park. So, we’re delighted to offer the assistance and advice you need before and during your stay. We’re always making improvements to our accessibility provision. Our current services and facilities are:

Pre-arrival

• We cater for caravans, motorhomes and hire lodge. Our website contains extensive details and photographs of the park and its facilities as well as information about the local area.
• Because we want you to be able to contact us at your convenience, we accept enquiries and booking requests by email, online from our website, or by telephone.

Arrival & car parking facilities

• From Green Lane we have a wide entrance that leads you onto the first area of privately owned static holiday homes; pass through this area to reach the automated barrier. With prior arrangement, the barrier will lift for you and you will see Reception to your left; please pull into the left in front of reception to book in. Once booked in, bear right and the touring area is located at the top of the park; guests are free to park on their pitch next to their caravan in the touring area. Caravan & motorhome visitors will receive a key for temporary access to the shower & WC facilities. If staying in a lodge please book in at reception, we will then show you to your holiday home; parking is adjacent to each holiday home. Lodges have their own facilities.
• Access to Reception is via 3 steps up onto a raised deck area and the front door; it is not accessible by wheel chair and has a raised threshold. Staff are happy to offer assistance when required.

Touring facilities

• The road leading to the touring area is on a gradual hill and tarmacked; the touring area is level grass with a loose stone chip road and pitches. You may park your vehicle next to your caravan/tent.
• All pitches have electric hookups available.
• There is an outdoor under cover public washing up sink and a further sink in the laundry.
• A waste water disposal point is situated a short stroll away outside the shower block, the chemical toilet disposal point is also situated outside the shower block.
• There is a large General Waste disposal point at the end of the shower block along with a glass recycling bin. We ask our guests to recycle; two mixed recycling bins and a second glass recycling bin are situated near the Koi Pond in the middle of the park. There are two dog waste bins; one near the general waste bin adjacent to the shower block and a second near the back pedestrian entrance to the park.
• There are fire points with water and powder fire extinguishers and hand operated alarms on site.
• Pitches are pre-allocated but if you have particular requirements, please advise us at the time of booking so that we are able to offer this. We’re happy to advise you.

Hire lodges

• Our hire Lodge is 4 berth; it has 5 steps to the entrance with a handrail attached. Parking for the lodge is directly adjacent and for sole use of the lodge. Access to the lodge has a raised threshold. Our lodge is not suitable for wheel chair access.

Public areas – WC

• Orleton Rise has one toilet/shower block, which is located close to the touring area entrance. Access to the Ladies toilets and showers is paved and one step up into the dedicated entrance. There are three separate WCs and two separate lockable shower cubicles, as well as two public hand basins. A hairdryer (20p) and hand-dryer are provided.
• The Gentlemen’s toilets and showers has one step up to the entrance and has two public hand basins, two urinals, two separate WCs and two lockable shower cubicles. Hairdryer (20p), hand-dryer and shaver points are provided.
• There is a separate fully accessible bathroom with WC, washbasin, shower and a low-level drier. The entrance has a level paved access.
• For comfort, our toilet/shower block is comfortably heated in the colder months.

Laundry

• The entrance to the laundry room has a level paved access. Laundry services include two front loading washing machines, two front loading tumble driers, a hand washing sink and an iron and ironing board. There is a minimum £3.00 charge per wash; change can be obtained from reception.

Public areas – General

• The Park is situated on a gentle hillside; most roads are loose stone and not suitable for wheelchairs or pushchairs. Tarmac roads are at the entrance, outside our Reception and up to the touring area.
• Benches are dotted around the park.
• Mobile telephone coverage is generally good around the park. The Park has a Wi-Fi connection in the Wi-Fi room only – Wi-Fi may be slow at peak times and is not sufficient for streaming.

Surrounding area

• Orleton Rise is in a rural setting. The Park sits just below the Mortimer Trail which can be joined a short distance from the park entrance. The surrounding area is hilly and steep gradients are encountered in most areas.
• A regular public bus service runs from Orleton Village; a 15-minute stroll to the bus stop. Ludlow or Leominster is our nearest train station, supermarkets etc; each around a 15-minute drive.

Our website and marketing

• We alt-tag our images on our website and social media so the detail and content of the pictures we use are clear if you are visually impaired. We review all of our copy so it conforms to Plain English standards of readability.
• Our marketing is designed to inform decisions about a holiday here not to make potential guests feel pressured into a booking, so we do not engage in misleading click-bait or time-pressured content and offers requiring immediate response.

We’re happy to help so if you have any questions at all about this Access Statement, or if you would like to talk us through your requirements or concerns before a visit please get in touch: [email protected].

Orleton Rise Holiday Park, Green Lane, Orleton, Nr Ludlow, SY8 4JG